Cancellation Policy

All Dock Skipper listings fit into one of three cancellation policies selected by the listing host. These cancellation policies will automatically be applied during any cancellation. Select a cancellation policy from the drop down below to get a full breakdown of the policy.

Select Cancellation Policy:

Lenient Cancellation Policy

If booking is cancelled by the guest within 1 day of arrival, the guest will be entitled to a full booking cost refund with the following conditions:

The Dock Skipper 5% booking fee will not be refunded.
If there is ever a dispute, Dock Skipper will have the final say in all matters after carefully evaluating both sides of the argument.
The reservation must be cancelled using the Dock Skipper control panel. Emails sent to Dock Skipper support requesting a cancellation does not officially cancel a booking.
If cancellation is due to a natural disaster the guest may be entitled to a greater refund amount. This will be looked into on a case by case bases and as previously stated, Dock Skipper will have the final say.
Arrival time is considered 12:00, noon EST. Therefore, if arrival date is January 15th, 2015, one day prior to arrival would be considered January 14th, 2015, 12:00 noon EST.
Dock Skipper credits used to complete a booking are always non-refundable.

Example:

02/01/2015

Guest Makes Reservation

The guest books a listing and completes payment for the invoice on February 1st, 2015 for a checkin date of February 15th, 2015.

02/14/2015

Guest Decides To Cancel Reservation

If the reservation is cancelled on February 14th, 2015 by 12:00 noon, EST, then the guest would be entitled to a full refund based on the lenient cancellation policy. If the guest was to cancel a reservation after 12:00 noon, EST, the guest would not be entitled to a refund.

02/15/2015

Guest Checkin Date

This day, February 15th 2015 would be the guest checkin date based on the original reservation.

Moderate Cancellation Policy

If booking is cancelled by the guest within 5 days of arrival, the guest will be entitled to a full booking cost refund with the following conditions:

The Dock Skipper 5% booking fee will not be refunded.
If there is ever a dispute, Dock Skipper will have the final say in all matters after carefully evaluating both sides of the argument.
The reservation must be cancelled using the Dock Skipper control panel. Emails sent to Dock Skipper support requesting a cancellation does not officially cancel a booking.
If cancellation is due to a natural disaster the guest may be entitled to a greater refund amount. This will be looked into on a case by case bases and as previously stated, Dock Skipper will have the final say.
Arrival time is considered 12:00, noon EST. Therefore, if arrival date is January 15th, 2015, five days prior to arrival would be considered January 10th, 2015, 12:00 noon EST.
Dock Skipper credits used to complete a booking are always non-refundable.

Example:

02/01/2015

Guest Makes Reservation

The guest books a listing and completes payment for the invoice on February 1st, 2015 for a checkin date of February 15th, 2015.

02/10/2015

Guest Decides To Cancel Reservation

If the reservation is cancelled on February 10th, 2015 by 12:00 noon, EST, then the guest would be entitled to a full refund based on the moderate cancellation policy. If the guest was to cancel a reservation after 12:00 noon EST on February 10th 2015, the guest would not be entitled to a refund.

02/15/2015

Guest Checkin Date

This day, February 15th 2015 would be the guest checkin date based on the original reservation.

Strict Cancellation Policy

If booking is cancelled by the guest within 7 days of arrival, the guest will be entitled to a 50% booking cost refund with the following conditions:

The Dock Skipper 5% booking fee will not be refunded.
If there is ever a dispute, Dock Skipper will have the final say in all matters after carefully evaluating both sides of the argument.
The reservation must be cancelled using the Dock Skipper control panel. Emails sent to Dock Skipper support requesting a cancellation does not officially cancel a booking.
If cancellation is due to a natural disaster the guest may be entitled to a greater refund amount. This will be looked into on a case by case bases and as previously stated, Dock Skipper will have the final say.
Arrival time is considered 12:00, noon EST. Therefore, if arrival date is January 15th, 2015, seven days prior to arrival would be considered January 8th, 2015, 12:00 noon EST.
Dock Skipper credits used to complete a booking are always non-refundable.

Example:

02/01/2015

Guest Makes Reservation

The guest books a listing and completes payment for the invoice on February 1st, 2015 for a checkin date of February 15th, 2015.

02/08/2015

Guest Decides To Cancel Reservation

If the reservation is cancelled on February 8th, 2015 by 12:00 noon, EST, then the guest would be entitled to a 50% refund based on the strict cancellation policy. If the guest was to cancel a reservation after 12:00 noon EST on February 8th 2015, the guest would not be entitled to a refund.

02/15/2015

Guest Checkin Date

This day, February 15th 2015 would be the guest checkin date based on the original reservation.